Answering the phone can be a major challenge when it's done in a language that is not our own. Our verbal ability is the only tool we have to make ourselves understood, no crutches (signs, smiles, body language), so it's essential that we polish our communication skills when talking on the phone. In addition, every language has its on 'telephonic code'. In this lesson you will learn to use the most common expressions for either; a casual conversation with friends or an important business call. Learn them and be scared no more!